Upfrnt facilitates the best rental experience by caring for properties in the long-term. Upfrnt is your property management and maintenance partner that serves both landlords and tenants.

Upfrnt provides the landlord with a full year's rent upfront, minus our fee. We attend to all maintenance requests by tenants at no additional cost and repair or replace all items on the inventory list at no additional cost. We upfront the full year's rent minus 14%* and cover all the maintenance and management costs. This is the fee for our services.
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*terms and condition apply

The upfront cash we provide is our commitment to taking care of your property as if it were our own. We work diligently to ensure that your tenants live in a safe, secure and well-maintained property. Our success depends on maintaining your property effectively, looking after tenants, and ensuring that your property remains highly sought after by future tenants.

There is no interest payable on the upfront cash.

You do not have to return the upfront cash, subject to our terms and conditions.

We disburse a full year's rent minus 14%.

Contact us at +65 8913 7262 or contactus@upfrnt.co for a detailed walk through.

Yes, definitely! The landlord is appointing us as a landlord representative/ property manager.

All you have to do is to provide notification to the tenant, informing them the change in the account for rental payment purposes. The tenant will need to acknowledge receipt of the notification. We will then connect with the tenant to walk through the app if necessary.

Our platform will automatically send a notification to your tenant 3 working days before their rental due date and on their rental due date every month. We will not be in touch with them beyond that if the tenant is punctual in their payments. We will only contact the tenant in case of delays or non- payment of rents. Your tenants will also have access to our app to submit all property maintenance requests.

Yes, you may! For instance, if your tenancy agreement has a tenure of 18 months left, and you're considering selling your property while also wanting the convenience of not worrying about rental payments, you can choose to receive a lump sum equivalent to 6 months' rent. The maximum tenure we offer upfront is 12 months (or the remaining duration of the rental agreement).

Sit back and let Upfrnt take care of everything. We handle it all.

You can keep the upfront rent you have collected! In case of default scenario, Upfrnt will forfeit the rental deposits. We will proceed to evict the tenant and collaborate with our partner agents to re-lease the property for you while continuing the Upfrnt service. You don't have to worry about any additional cost or fees.

You may sell the property after engaging Upfrnt services, subject to our terms and conditions. Please provide us a written notice within 14 days from the date of acceptance of the Option to Purchase. You will need to refund the remaining rents due to us within 14 days from the notice.

You are not permitted to modify the terms of your tenancy agreement during the period in which you have collected the Upfrnt rent.

We will recover the rents due or seek full disbursement from the landlord in the following circumstances.
1. The landlord sells their property during the term.
2. Any fraudulent representation by the landlord.
3. Breach of contract, including the tenancy agreement by the landlord.
4. The landlord behaves unreasonably in attempting to evict the tenant after collecting the Upfrnt rent; engages in willful or intentional default or fail to perform any obligations under the terms of the tenancy agreement (e.g., providing access to apartment).

You cannot terminate the lease early. Upfrnt leases are for a period of 1 year. We believe this period allows you to plan adequately for your needs.

Yes. We retain the full rental deposits when we upfront the rents. Rental deposits are forfeited by Upfrnt in all default events.

Yes! Upfrnt will handle all your tenant requests. Items listed in the inventory list are replaced or repaired at no additional cost to you. We also provide maintenance for items that are normally not listed in the inventory list but are within the property, such as doors, sinks, lights etc. Please refer to the maintenance list for details.

Yes, we do not cover the following items:
1. Items outside the leased unit.
2. Items that require reporting and approval from Management Corporation Strata Title (MCST), Housing Development Board (HDB) or other regulatory authorities.
3. Concealed items.
4. Structural items.
5. Air-conditioning units (replacement or repair).
6. Waterproofing works. 
7. Repair to damaged flooring material or repainting of properties.
8. Replace built-in carpentry works.
Please refer to the list of included items for details. Any items not specified in the contract are excluded.

Tenants on our platform can request various types of work needed in the property through our platform. Our in-house maintenance team will visit the premises to assess and understand the scope of work required. Our maintenance team can resolve 95% of requested work during this initial visit. There is no cost charged to the landlord, and we do not charge tenants for most of these services either.

For repairs requested on items listed as excluded, we will advise tenants or landlords accordingly on the associated charges. Landlords and tenants can elect to use their own contractors for such works. There is no obligation to use our contractors.
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For example, if the fridge is listed in your inventory list, we will repair or replace it at no additional cost to you. Replacements are done at a functional level.
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Tenants simply need to contact us, and we will repair or replace it at no cost to you.

We are pleased that your current leasing agent also supports your tenant's maintenance request. However, we have observed that due to the agent's workload and priorities in dealing with leasing or property sales, maintenance issues may not be addressed as promptly as desired. This can lead to small problems escalating into larger ones. Furthermore, landlords may incur additional fees for maintenance work, which may also include a markup for the agent’s arrangement services. 

At Upfrnt, we believe that property maintenance issues should be promptly addressed to protect the value of your most significant investment.

It's impossible to predict the timing and severity of issues that may arise. You might experience work-related stressors or be on vacation abroad when urgent property maintenance is required. Upfrnt is available for your tenants 24/7, every day of the year.

Regular maintenance of your property is important for the following reasons:
1. It prevents small problems from escalating into bigger ones.
2. It extends the longevity of fixtures and structures in your property.
3. A well-maintained property fetches higher rent and resale value, maximizing your investment returns.

Upfrnt cares for your property to protect your future.

Upfrnt strives to provide a completely stress-free experience for landlords. We regret to inform you that we do not offer a maintenance-only package because it would still require significant coordination from you, which we believe does not eliminate the stressors of being a landlord.

Our replacement of inventory items is based on functionality. We regret that we cannot accept requests for specific brands or models when replacing inventory items.

If your inventory is listed and provided to us at the time of our Upfrnt offer and you accept the offer, we will honor the replacement of the inventory item regardless of its age.

We regret to inform you that you cannot swap inventory items. We will not repair or replace inventory items that have been removed or changed by the landlord.

KYC is the abbreviation for Know Your Client, a standard in the banking industry that ensures banks can verify a client’s true identity. Our KYC solutions are utilized by reputable financial institutions globally.

The KYC process involves verifying a client's identity to ensure compliance, a customer due diligence is performed during the KYC checks. Upfrnt checks against a global database for suspicious activities related to the person transacting on our platform. These suspicious activities may include, but are not limited to, money laundering, terrorism financing, and other criminal activities.

You can understand how Singapore’s largest bank implements KYC by visiting the following link: https://onfido.com/customer/dbs/

KYC is already a required standard in banking activities. At Upfrnt, we believe in protecting you during your rental transactions. Our goal is to eliminate rental scams by removing non-genuine users from our platform. KYC is one of the ways we protect our users. We provide a platform where genuine landlords and tenants can connect. Genuine landlords and tenants should embrace KYC to safeguard their property and transactions. This is an important security feature that protects all users on the platform. KYC ensures that scammers cannot participate in your rental transactions.

We do not retain the information shared with us during KYC. The KYC platform we use flags potential suspicious activities. We analyze their aggregated information to assess the user's risk.

We do not retain any KYC information on our platform, so the risk of a data breach due to KYC is negligible.

Users who do not undergo KYC will be unable to access the services provided by Upfrnt. We only allow verified individuals to transact on our platform. This measure is in place to protect all genuine users on our platform.

The requirement for KYC is to ensure that only genuine, authenticated users access our services. We protect users on our platform by allowing only those who have undergone KYC to use our services. This is a security feature that we do not compromise on.

While we are not entirely certain about the background checks conducted by your agents, no existing agency or agents have access to our proprietary system for assessing user risk profiles. We are confident in our proprietary risk assessment system, which is why we guarantee and pay you the rents upfront.