ABOUT UPFRNT

UPFRNT is dedicated to unlocking future rental cash flows for landlords and property investors, expertly managing tenant relations, and property maintenance. We prioritize creating the ideal renting experience for both landlords and tenants, ensuring mutual benefit from our services. Our vision is to transform renting into a seamless living experience, instilling confidence in well-maintained homes for landlords and providing maximum comfort for tenants. We leverage technology to complement our care-centered management approach, making us a dependable partner for owners and tenants.

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HIRING FOR OPERATIONS MANAGER

We are seeking an on-site operations manager to support our expansion plans. Upfrnt is a startup breaking new grounds in the real estate property management, proptech, fintech space.  

We are seeking a highly-independent and resourceful colleague to join us to chart new territories. Apply if you are ready for a once-in-a-lifetime challenge.  

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ROLE DESCRIPTION

This is a full-time on-site role located in Statesboro, Georgia, USA. As an Operations Manager, you will be responsible for the following :

Strategic Support and Growth:

- Support growth initiatives in market.

- Build and scale rapid response teams.

- Produce training and operations manuals with HQ to support scaling operations.

Resource Management

- Allocate resources across different portfolios.

- Design and improve operational protocols.

- Attend to emergency matters; serve as the HQ point of contact.

- Serve as the project manager for Asset Enhancement Initiatives (AEI).

- Prepare AEI proposals, including solicitation of quotations, vendor management, negotiation, and tracking progress payments.

Property and Asset Management

- Act as a subject matter expert for maintenance and property asset management.

- Hire and train maintenance team members in collaboration with the technical director.

- Oversee property management in the area, supporting the resolution of all user, tenant, facility, and product issues.

Tenant and Stakeholder Management

- Train tenants and contractors on the usage of the app.

- Guide tenants in making payments through the app.

- Conduct initial liaison with leasing agents to ensure renewals and replacement tenants are in place.

- Support leasing activities, such as taking photos and videos for advertisements and inspecting properties.

- Verify additional documents as needed and train on-site teams to handle leasing activities.

Operations and Back Office Support

- Provide feedback to support bug fixes and system improvements.

- Support rent collection activities, including cheque and cash collection, and propose resolutions for difficulties in rent collection.

- Update documentation in the system, including changes in tenant information and account details.

- Conduct initial assessments for maintenance requests to determine if issues are the landlord's or Upfrnt's responsibility.

- Fix minor issues and direct maintenance contractors for tasks within Upfrnt’s responsibilities.

- Escalate landlord-related or unclear issues to the team and provide feedback to HQ for product and process improvements.

Long-Term Responsibilities:

Community Building

- Spearhead and roll out community events.

- Develop the operations team to manage community events effectively.

Product Support

- Understand user interactions and expectations for the product.

- Suggest new or enhanced features based on user interactions to improve product usability.

- Engage with stakeholders and communicate Upfrnt’s service offerings.

Maintenance

- Manage maintenance contractors, including approving budgets and billings.

- Develop strategies and operational plans to reduce costs and improve efficiencies.

Expansion

- Support the roll-out in the next portfolio, ensuring smooth transitions and consistent service quality.

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REQUIREMENTS

- Minimum of 5 years of experience in property management, operations management, construction management or a related field.

- Excellent project management skills, with the ability to handle multiple projects simultaneously.

- Proficiency in using Microsoft 365 software and technologically savvy.

- Strong financial acumen with experience in budgeting and financial management.

- Excellent communication and negotiation skills.

- Ability to work independently and make decisions in a fast-paced environment.

- Willingness to travel and relocate as necessary.

- Valid driver’s license.

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COMPETENCIES AND PERSONAL TRAITS

- Strong leadership and interpersonal skills.

- Demonstrate willingness to walk the ground.  

- Detail-oriented with strong organizational abilities.

- Proactive problem solver with a strategic mindset.

- High level of integrity and professionalism.

- Customer-focused with a commitment to providing exceptional service.

- Adaptable and able to thrive in a dynamic and changing environment.

- Excellent time management skills.

- Resilient and able to handle stressful situations effectively.

- Passionate about property management and improving user experiences.